FAQs

1. How do I place an Order?

We have an information section dedicated to bringing you a step-by-step guide on how to use our website - please refer to our How to Order page for details. If you require further help, please do not hesitate to Contact Us

2. What if I have an Order query?

Please contact us at sales@takingart.com with any queries you may have regarding your order. We will be happy to answer any questions you may have to help you shop with us!

3. How are my goods despatched?

We aim to despatch all orders within a maximum of 5 working days of receipt of Order. We will notify you via email when your order is shipped. All items are carefully packed to ensure they reach you in perfect condition, and we use various couriers to ensure a fast yet economical service.

4. What if I am unhappy with the goods I receive?

We are happy to offer a refund or exchange on unsatisfactory products, provided the goods are returned to us in their original packaging within 7 days. Please refer to our refunds policy for full details.

5. Can I cancel an order after it has been confirmed?

Please bear in mind that we have spent time and money in ensuring that your goods are despatched on time! However, if you feel it absolutely necessary to cancel your Order, then take note of the following:

- If it is before 12.00pm on the day of shipment, then the Order can be cancelled without charge.

- If the Order has been shipped, the goods should be returned to us within 7 days of receipt of the Order, in their original packaging. Please note that in this case any shipping charges are non-refundable.

6. Are there any discounts for bulk purchases?

7. How do I contact Taking Art?

Please refer to the Contact Us page for details on how to get in touch

8. How are my payment details protected?

Your credit card is safe on takingart.com. We use industry-standard SSL encryption to ensure your payment details are secure. View more about our security.